Shipping policy

Shipping Policy

1. Order Processing Time (Handling)
All orders are processed and packed within 1–3 business days (Monday through Friday, excluding federal holidays).

Please note our daily cutoff time:
  • Orders placed before 11:00 AM EST will begin processing the same business day.
  • Orders placed after 11:00 AM EST, or over the weekend, will begin processing the following business day.
You will receive an automated tracking confirmation email as soon as your package has been handed to the shipping carrier.

2. Shipping Rates & Estimates
We offer real-time, carrier-calculated shipping rates provided directly by USPS and UPS.
  • How it works: Shipping costs are dynamically calculated at checkout based on the total weight of your order, the dimensions of the package, and your delivery destination. You will see your exact pricing choices before you enter your final payment information.
  • Estimated Transit Times: Once your package leaves our facility, standard ground delivery speeds generally range from 3–5 business days. If you choose an expedited shipping method at checkout, your package will arrive sooner based on the carrier's specific timeline.

3. Domestic Shipping Only
All orders are shipped directly from Everscents. We currently only ship to addresses within the United States, including military (APO/FPO/DPO) addresses. We do not offer international shipping at this time. Please note that if you are shipping to a P.O. Box or a military address, you must select a USPS shipping option at checkout, as UPS cannot deliver to these locations.

4. Damaged or Missing Packages
If your order arrives damaged or is lost in transit by the carrier, please contact us at hello@everscentsbrand.com within [7] days of the delivery date. Please include your order number and clear photos of the damage so we can quickly send out a replacement for you.